Faq Help Center
Warranty Program
A：You can order online and contact us to ship out the goods.Any questions,pls feel free to contact us at any time.Our team will be heartly at your service.
Yes, sample order is welcomed, but not for free, we will refund when you make bulk order later.
Cant find an answer? ask us
Returns & Exchanges
A: yes，Any questions,pls feel free to contact us at any time.Our team will be heartly at your service.
We currently have warehouses in USA, Saudi Arabia, China and Dubai. Items will be shipped to the location closest to you.
The expected delivery date includes processing time and logistics transportation time – please be patient and wait for the order product to be delivered. You can check and learn more about it in the “Logistics Information”.
You can also view the “Order Tracking Form” as this feature is sent by a traceable service. To view your order tracking form, simply log in to your account, enter the “My Orders” page, and click “Tracking” to track your package status.
If your expected delivery date has passed but you have not yet received the order item, please contact our customer service team through ‘Customer Service’ for further assistance.
If there are no updates on SF Express website after your order is shipped
Then, SF Express will receive the package within working days. Once SF Express scans these packages, the website will update the tracking number’s flow direction. After the package is shipped from our warehouse, it may take 3-5 days to see the updated logistics information.
After reaching the next logistics stage, please give the courier some time to update the latest logistics information. We hope you can receive the package as soon as possible and like the product you have chosen.
The possible reasons for this situation are as follows:
1) Incorrect or incomplete address filling
2) The phone number is invalid or not accessible
3) Due to unknown accidents, delivery cannot be made
Please click on “Tracking” on the “My Order” page to find the tracking number, and contact the logistics company for more information. You can also use ‘Customer Service’ to contact our customer service team to report the situation, in order to facilitate the assistance of customer service personnel.
Don’t worry, if you haven’t received the package yet, please try the following methods to find it before contacting customer service:
- Confirm if your delivery address is correct. Go to the “My Orders” page on the SHEIN official website or your SHEIN application to confirm the delivery details of your order
If the address is confirmed to be correct, most packages will usually be found accidentally misplaced. Check your email or delivery location to see if the courier has left your package near your home, in your mailbox, in front of the garage, or on the lawn. - Check if someone else is receiving the goods on your behalf. Ask your family, neighbors, gatekeepers, or other family members to see if they have received your package.
Sometimes, there may be situations where the delivery personnel attempt to contact you for package delivery, but the delivery is unsuccessful. Please check your phone message or email to see if the carrier has notified you that the attempt to deliver has failed, or to discuss a second delivery time with you. - Wait for 48 hours. In rare cases, packages may appear as delivered 48 hours before actual delivery.
If the delivery attempt fails or you are still unable to retrieve the package, the quickest way is to contact the carrier directly.
If you have tried the above steps but are still unable to locate your package, please contact our customer service team for assistance.
Sorry for any inconvenience or inconvenience caused. We accept Visa, Mastercard, American Express, Leipzig, and Maestro cards.
If you are unable to make payment through credit card: Please check the detailed information of your credit card to ensure it is correct, including expiration date, cardholder name, security code on the back of the card, and billing address. Please ensure that you have not reached the card limit or that your bank is currently reviewing the card.
If your payment is still rejected or shows unsuccessful payment, we suggest that you try another card or payment method. For example, you can directly use your PayPal/Alipay HK account to complete the payment!
If the above suggestions do not work, please contact your bank or contact us, and we will solve the problem for you as soon as possible.
Hello dear customer, welcome to AZALEAR. We apologize to inform you that we currently do not support cash on delivery services. You can try other payment methods, such as PayPal payment.
There may be several reasons for this:
1) The email address or password you entered is incorrect.
2) If this is your first time logging in using Facebook/Google/Apple ID, you need to click on the “Log in using Facebook/Google/Apple ID” button to log in.
3) If you are still unable to log in, you can try resetting the account password for email login. Step: Please click on “Forgot Password” under “Login” on the left side of our homepage. After jumping to the page, enter your registered email address in the input box. The system will send a letter about resetting your password to your email. If you have not received this email, please check the trash/miscellaneous bin in your email.
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